Dear Visitor and Valued Customer,
At Casa Caravan Shop, we understand the importance of the trust you place in us. Beyond providing health and wellness services, we are fundamentally committed to respecting your privacy and protecting your personal data with the utmost care. This policy is designed to transparently inform you about how your data is protected and the reasons and methods for its use on your journey with us.
1. Data Controller
In accordance with the Turkish Republic of Northern Cyprus (TRNC) Personal Data Protection Law No. 13/2018, the party acting as the “Data Controller” for your personal data is Casa Caravan Shop, which provides you with healthy living products and services.
2. For What Purposes Do We Process Your Personal Data?
Our goal is to provide you with the best possible service and a secure shopping experience. Accordingly, your data is processed for the following purposes:
To create your membership with Casa Caravan Shop and manage your account securely.
To execute the necessary processes for you to complete your orders smoothly and for us to deliver them to you.
To offer you personalized product recommendations and supportive content for a tailored experience.
To take necessary security measures to prevent malicious actions such as fraud and deception.
To evaluate your requests, complaints, and suggestions to continuously improve our service quality.
To fulfill our legal obligations.
(Subject to your explicit consent, which you can withdraw at any time) To inform you about specially curated campaigns, new offerings, and wellness tips.
3. What Personal Data Do We Collect?
We collect only the data necessary for you to benefit from our services. Since no direct financial transactions (e.g., credit card information) occur on our platform, such sensitive financial data is absolutely not collected.
Identity Information: Name, surname.
Contact Information: Email address, delivery and billing address, phone number.
Customer Transaction Information: Your order history, product preferences, your correspondence with us.
Transaction Security Information: Your IP address, your website usage information (log records), and cookies.
4. Is Your Data Shared with Third Parties?
Your personal data may be shared only when “necessary” and within the legal boundaries set by law, with the following parties:
Our Service Partners: Limited to cargo companies for the delivery of your orders and trusted server (hosting) and software companies essential for the technical operation of our website.
Authorized Public Institutions: Only shared in case of a formal request from officially authorized bodies (courts, prosecutions, etc.) as a legal obligation.
5. How is Your Data Collected and What is Our Legal Basis?
Your data is collected through forms you fill out when visiting Casa Caravan Shop, during membership registration, order placement, or when you contact us. Our legal bases for processing this data are; the establishment and execution of the sales contract between us, the fulfillment of our legal obligations, and our legitimate interests, such as providing you, our valued customer, with better service.
6. What Are Your Rights?
Within the framework of your rights granted by the Law, you have the right to:
Learn whether your personal data is being processed,
Request information if it has been processed,
Learn the purpose of processing and whether it is used for that purpose,
Request the correction of incomplete or inaccurate data,
Request the deletion or destruction of your data within the relevant legal framework,
Object to our data processing activities.
You can convey your requests regarding these rights to us via our Casa Caravan Shop communication channels.
Stay well and healthy.
Casa Caravan Shop